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Customer Service

I blogged recently about the excitement and instant gratification I received from helping one of our users immediately after he had an issue. I’ll expand on that post by comparing my personal experience in dealing with two very successful companies; a wireless provider I will call Acme Wireless and Four Seasons hotel chain. Last night,… Read on »

I blogged recently about the excitement and instant gratification I received from helping one of our users immediately after he had an issue. I’ll expand on that post by comparing my personal experience in dealing with two very successful companies; a wireless provider I will call Acme Wireless and Four Seasons hotel chain. Last night,… Read on »

dilbert

Image courtesy of Dilbert.com Here at Rypple we are building out our core set of personas to identify features that will make it into each release. Based on these personas, we write design scenarios describing the end-to-end user experience we intend for each macro feature. This allows us to ensure the experiences we are design… Read on »

We think of ourselves as a services company here at Rypple. Our goal is to provide you with an awesome and complete experience, so we a take a page from Izzy Sharp, one of our Canadian idols, and “make customer service everybody’s business.” Here’s an example that got me really pumped. Daniel received a direct… Read on »

We often talk about the value of and need for feedback to improve and grow in whatever facet of life one chooses to grow in. Both positive and negative feedback can be of great value. Positive feedback reinforces and affirms that we are making progress, and taking the correct steps toward reaching our goal. Negative… Read on »

1. Do you ever find yourself responding to an email from a friend, colleague, or client and before you know it you’ve written so much you have to scroll back up the message just to read your intro sentence? 2. Are you what’s known as a long form Twitterer ? (that is, someone who often… Read on »

Got kids? Well if you do, you know two things: 1. Everything they own requires batteries 2. Despite the hundreds of weekend trips you make to your local price club to buy the extra large econopack of batteries, you never seem to have enough! (mental note: need to swing by Price Club on way home… Read on »

One of the best parts of my day is learning about the novel ways people put Rypple to work. Rypple is mainly used for its core purpose: getting people specific and useful feedback about their performance at work. But, we always suspected that our users would find new uses for Rypple beyond our original focus. … Read on »