I blogged recently about the excitement and instant gratification I received from helping one of our users immediately after he had an issue. I’ll expand on that post by comparing my personal experience in dealing with two very successful companies; a wireless provider I will call Acme Wireless and Four Seasons hotel chain. Last night, [...]
I blogged recently about the excitement and instant gratification I received from helping one of our users immediately after he had an issue. I’ll expand on that post by comparing my personal experience in dealing with two very successful companies; a wireless provider I will call Acme Wireless and Four Seasons hotel chain. Last night, [...]
Image courtesy of Dilbert.com Here at Rypple we are building out our core set of personas to identify features that will make it into each release. Based on these personas, we write design scenarios describing the end-to-end user experience we intend for each macro feature. This allows us to ensure the experiences we are design [...]
We think of ourselves as a services company here at Rypple. Our goal is to provide you with an awesome and complete experience, so we a take a page from Izzy Sharp, one of our Canadian idols, and “make customer service everybody’s business.” Here’s an example that got me really pumped. Daniel received a direct [...]
We often talk about the value of and need for feedback to improve and grow in whatever facet of life one chooses to grow in. Both positive and negative feedback can be of great value. Positive feedback reinforces and affirms that we are making progress, and taking the correct steps toward reaching our goal. Negative [...]
1. Do you ever find yourself responding to an email from a friend, colleague, or client and before you know it you’ve written so much you have to scroll back up the message just to read your intro sentence? 2. Are you what’s known as a long form Twitterer ? (that is, someone who often [...]
