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Have you ever seen a really really hot celebrity on late night television and thought – my, what’s their secret, how are they so skinny/fit/hot/scrumptious? Reality check, there is no secret: they worked hard at it, they weren’t born with a six-pack (imagine if it worked that way)! They dedicated time to the cause and… Read on »

Fun Performance

In what other part of a business would someone go 6-12 months without feedback? Imagine that happening with customer service, or Accounts Receivable – it’s mind blowing! Then why do annual reviews persist? Especially if it’s a process that people hate? In a recent article by Margaret Heffernan, Dan Debow explains that because the traditional… Read on »