In this Essential Coaching Skills tip, we are going to look at the first of seven key coaching questions But before we do, a bit of background. When I started my own coach training, I watched my instructors to try and understand what they did so well that made their coaching get to the point [...]
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Providing feedback has long been considered to be an essential skill for leaders. As they strive to achieve the goals of the organization, employees need to know how they are doing. They need to know if their performance is in line with what their leaders expect. They need to learn what they have done well [...]
Roger Martin is one of our favorite business thinkers, and not just because he’s ranked in the world’s Top 50 or because he’s a Rypple investor. It’s because he writes really insightful content like The Secret to Meaningful Customer Relationships on HBR Blogs. You should really go read the whole thing because it’s got some [...]
The former Executive VP of AOL is now the CEO of sprawling sports-blog network SBNation, powered by the passion of a nation of fans.
I’m not really one for excess of protocol, but there are a couple of things I am particular about. One of these is that I like a clean and tidy inbox. Given how email traffic has grown in the last few years, keeping the inbox in trim is pretty much essential to maintaining sanity. One [...]
A few weeks ago, I was coaching a sales manager, “Andy”. We were talking about one of his employees, “Lisa”, who is having the same performance issue that she had back in December. Essentially, Lisa is being an order taker with clients as opposed to being more of a partner/consultant. There seems to be no [...]