What Al Qaeda Can Teach Us About Management
How one American general re-wired the military to adapt to a new enemy offers key insights for companies trying to adapt to the social era.
Browsing tag: customers
Trust or Bust
We talk a lot about user experience on our blog. We talk about it to our customers, on stage at events, and to the press. We talk about it so much, in fact, that it might be easy to tune us out. Please don’t. If you learn one thing from reading our blog it should [...]
4 Steps to Becoming a Killer
I want you to become a relentless, cold-blooded killing machine. A feature killing machine, that is. Last week, I blogged a few ideas about how to make enterprise software suck less. I suggested that focusing on end-users vs. buyers, changing the selling model, and killing features results in better software. By better, I mean easier [...]
First Video Blog: The Signature Hook
With my new beard and my kid’s drawings over my shoulder, I’ve finally crafted the first of what I hope will be many Rypple video blogs! In our first installment I build off of a concept discussed at the end a recent blog on how to use Rypple to engage your clients. The technique I [...]
4 Tips for engaging your clients
Whitney Hess is a talented and passionate user experience designer based in New York City. Just over a year ago Whitney decided to go out on her own and become an independent consultant, and in doing so, became the focal point of her client’s experience. Wanting to do everything she could to continuously exceed her [...]
