Updated December 1, 2012
This Privacy Statement describes Work.com’s Web site privacy practices. All capitalized terms used in this Privacy Statement are either defined herein or in the Work.com Terms of Service.
Work.com has been awarded TRUSTe's Privacy Seal signifying that this Privacy Statement and related practices have been reviewed by TRUSTe for compliance with TRUSTe’s Program Requirements and the TRUSTed Cloud Program Requirements including transparency, accountability and choice regarding the collection and use of your personal information. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding this Privacy Statement or related practices, please contact us at privacy@Work.com. If you are not satisfied with our response you can contact TRUSTe here. The TRUSTe program does not cover information that may be collected through mobile devices.
Work.com complies with the US-EU Safe Harbor framework and the US-Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union and Switzerland respectively. Information regarding the both the US- EU and US-Swiss Safe Harbor Frameworks can be found at: http://export.gov/safeharbor.
1. Web Sites Covered
This Privacy Statement covers the privacy practices of Work.com’s Web site, http://www.Work.com.
Work.com’s Web site may contain links to other Web sites. Work.com is not responsible for the privacy practices or the content of such Web sites. Work.com encourages you to review the privacy statements of such Web sites to understand their privacy practices.
2. Personal Information Collected
Work.com collects individually-identifiable information (“Personal Information”) from individuals who visit Work.com’s Web site (“Web Site Visitors”) and individuals who register to use the Work.com Services (“Customers”).
When expressing an interest in obtaining additional information about Work.com or registering to use the Work.com Services, Work.com requires you to provide contact information, such as first name, last name, email address, and phone number (“Required Contact Information”).
When purchasing the Work.com Services, Work.com requires you to provide financial qualification and billing information, such as billing name, billing address, and credit card number (“Billing Information”). Required Contact Information and Billing Information are referred to collectively as “Data About Work.com Customers.”
You can choose to log into the Work.com Services or comment on the Work.com blog using sign- in services, such as Google Connect or other providers. These services will authenticate your identity and provide you the option to pre-populate our registration form with your respective Data About Work.com Customers. Services like Google Connect give you the option to share information about your activities on this Web site and others within your network via the Work.com Services.
As you navigate Work.com’s Web site, Work.com may collect information through the use of commonly-used information-gathering tools, such as cookies and Web beacons (“Web Site Navigational Information”). Web Site Navigational Information includes standard information from your Web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, and the actions you take on the Work.com Web site (such as Web pages viewed and links clicked). For additional information about Work.com’s collection and use of Web Site Navigational Information, please click here.
3. Use of Personal Information Collected
Work.com uses Personal Information to perform the services requested. For example, if you fill out a “Contact Me” Web form, Work.com will use the information provided to contact you about your interest in Work.com.
Work.com may also use Data About Work.com Customers for marketing purposes. For example, Work.com may use your respective Data About Work.com Customers to contact you to further discuss your interest in Work.com and to send you information regarding Work.com and our partners, such as information about promotions or events. Please view the Communications Preferences section of this Privacy Statement to control how your respective Data About Work.com Customers is used for marketing purposes.
Work.com uses Billing Information solely to check the financial qualifications and to collect payment for the Work.com Services.
Work.com uses Web Site Navigational Information to operate and improve Work.com’s Web site and the Work.com Services. Work.com may use Web Site Navigational Information alone or in combination with Data About Work.com Customers to provide personalized information about Work.com. For additional information about the use of Web Site Navigational Information, please click here.
4. Sharing of Personal Information Collected
Work.com may share Data About Work.com Customers and Web Site Navigational Information with our service providers to perform the activities described in this Privacy Statement on Work.com’s behalf. Work.com may also share Data About Work.com Customers and Web Site Navigational Information with our service providers to ensure the quality of information provided. Unless otherwise described in this Privacy Statement, Work.com does not share, sell, rent, or trade Data About Work.com Customers or Web Site Navigational Information with third parties for their promotional purposes.
Work.com reserves the right to use or disclose Data About Work.com Customers or Web Site Navigational Information if required by law or if Work.com reasonably believes that use or disclosure is necessary to protect Work.com’s rights and/or to comply with a judicial proceeding, court order, or legal process.
5. Web Site Navigational Information
Cookies and Web Beacons
We, and our third party partners, use both session cookies and persistent cookies. A persistent cookie is set once you’ve logged in to the Work.com Services and remains on your hard drive for an extended period of time. The next time you attempt to login to the Work.com Services, the persistent cookie allows us to recognize you as an existing user so that you do not need to log in to the Work.com Services again. If you log out of the Work.com Services, however, you will need to re-enter your password the next time you wish to access your account. A session cookie is used to enhance or customize a particular visit to the Work.com site. Session cookies expire after a short time or when you close your Web browser.
We employ, or our third party advertising partner employs, clear gifs (also known as Web beacons). Clear gifs are tiny graphics with a unique identifier that, like cookies, track the online movements of Web users. In contrast to cookies, clear gifs are embedded on Web pages and are about the size of a pixel. We tie the information gathered by clear gifs to certain Data About Work.com Customers in order to assess the effectiveness of our content. In particular, we use clear gifs in our HTML-based emails to let us know which email alerts have been opened by recipients. This allows us to gauge the effectiveness of our communications and marketing campaigns.
IP Addresses and URLs
Due to Internet communications standards, when you visit or use Work.com’s Web site, we automatically receive the URL of the Web site from which you came and the Web site to which you go when you leave Work.com’s Web site. We also receive your computer’s Internet Protocol (IP) address (or the proxy server you use to access the World Wide Web), your computer operating system, the type of Web browser you are using, and your Internet Service Provider (ISP). This information is used to analyze overall trends to help us improve the Work.com Service.
Work.com may collect aggregated data regarding use of the Work.com Services, including, without limitation, number of visitors to the Web site, frequency and patterns of use, tag usage, feedback request trends, etc. ("Aggregated Data"). Work.com uses Aggregated Data as a statistical measure and not in a manner that would identify you personally. Aggregated Data enables us to determine how often certain parts of Work.com’s Web site or the Work.com Services are used so that we can improve them. Work.com may make use of, or make such Aggregated Data available to, third parties, in any manner in our sole discretion.
6. Public Forums, Refer a Friend, and Customer Testimonials
Work.com may provide bulletin boards, blogs, or chat rooms on Work.com’s Web site. Any information you choose to submit in such forums may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. Work.com is not responsible for the information you choose to submit to these forums.
To request removal of your information from such forums, contact us at privacy@Work.com. In some cases, we may not be able to remove your information, in which case we will let you know if we are unable to do so and why. We may maintain copies of such information for our records.
Refer a Friend
If you choose to use our referral service to tell a friend about the Work.com Web site or the Work.com Services, we will ask you for your friend’s name and email address. We will automatically send your friend an email inviting him or her to visit the Work.com Web site, use the Work.com Services, or start a user account, as the case may be. Work.com stores this information for the sole purpose of sending this email and tracking the success of our referral program. For information about how you may invite others to join you in your use of the Work.com Services, please click here.
Work.com periodically posts corporate customer and user testimonials on our Web site, which may contain Personal Information such as the corporate customer’s or user's name. We obtain the customer's consent prior to posting the testimonial to post their name along with their testimonial.
7. International Transfers of Personal Information
To facilitate Work.com’s global operations, Work.com may transfer and access Personal Information from around the world, including the United States. This Privacy Statement shall apply even if such information is transferred to other countries.
For European visitors to the Work.com Web site and Users of the Work.com Services, please note that in order to provide the information or services requested, your Personal Information may be transferred outside of the European Economic Area (“EEA”). By visiting the Work.com Web site or using the Work.com Services, you agree to Work.com transferring your Personal Information outside the EEA.
8. Communications Preferences and Access to Personal Information
Work.com offers Web Site Visitors and Customers who provide contact information a means to choose how Work.com uses the contact information provided. You may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located at the bottom of Work.com’s marketing emails. Additionally, you may send a request specifying your communications preferences to support@Work.com. Users cannot opt out of receiving transactional emails related to their Work.com accounts.
Users of the Work.com Services may correct, update, or delete their respective Data About Work.com Customers by making changes on the “My Settings” page of the Work.com Services, by emailing Customer Support at support@Work.com, or by directing their query to their corporate administrator (the corporate client of the Work.com Services). Work.com will respond to such requests within 30 business days.
We will retain Data About Work.com Customers for as long as an account is active or as needed to provide the Work.com Services. Without limiting the foregoing, we will retain and use Customer’s Data About Work.com Customers as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
9. Data Submitted via the Work.com Services
Work.com’s customers may electronically submit data or information, including personal information, to the Work.com Services for hosting and processing purposes (“Customer Data”). In this capacity, Work.com acts as a processor or service provider and generally has no direct relationship with the individuals whose personal information is processed via the Work.com Services. Work.com’s clients are solely responsible for providing notice to individuals concerning the purpose for which their personal information is collected.
In accordance with the Work.com Terms of Service, Work.com shall maintain appropriate administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of Customer Data. Further, Work.com shall not (a) modify Customer Data, (b) disclose Customer Data except as compelled by law in accordance with the Work.com Terms of Service or as expressly permitted in writing by the relevant Work.com customer, (c) access Customer Data except to provide the Work.com Services and prevent or address service or technical problems, or at a relevant Work.com customer’s request in connection with a customer support matter.
Inviting Others to Use Work.com via the Work.com Services
To invite others at your organization to join your instance of the Work.com Services, you may enter the other individual’s email address. This information will be used by Work.com to send your invitation including a message that you would like to work with the other person in the Work.com Services. The email addresses of individuals you invite will be used to send your invitation and reminders. If such individuals register to use the Work.com Services, their information will be treated as Data About Work.com Customers in accordance with this Privacy Statement.
Work.com takes precautions, including administrative, technical, and physical measures – to help safeguard Data About Work.com Customers against loss, theft, and misuse as well as unauthorized access, disclosure, alteration, and destruction.
Work.com uses Secure Socket Layer (“SSL”) encryption when transmitting sensitive Personal Information, such as credit card information and Users’ passwords.
Users are solely responsible for protecting their passwords, limiting access to their computers, and signing out of the Work.com Services after their sessions.
11. Feedback Requests via the Work.com Services
Customers may solicit feedback from others, including non-Users, via the Work.com Services. Such feedback may be provided anonymously. If someone is not a User and is responding to a request for feedback from a User, then the respondent will not be asked to register.
12. Changes to this Privacy Statement
Work.com reserves the right to change this Privacy Statement. Work.com will provide prior notification of material changes to this Privacy Statement through the Work.com Web site. If you continue to access the Work.com Web site or use the Work.com Services after notice of changes have been sent to you or published on the Work.com Web site, you will be deemed to have provided your consent to the changed practices.
13. Contact Us
Questions regarding this Privacy Statement or the information practices of Work.com should be directed to Work.com Privacy at privacy@Work.com or Work.com Privacy (c/o salesforce.com), The Landmark @ One Market Street, San Francisco, CA 94105.